What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    'Send MailChimp welcome email' option missing in MailChimp integration

    Asked by harmerschau on July 14, 2017 at 04:09 PM

    In your documentation,





    it shows that "Send Mailchimp Welcome Email" is a checkable option for that integration. However, I don't see it on the Integration screen for my form


    Jotform input is correctly being sent to Mailchimp, but I'd also like Mailchimp to send a welcome message, as your documentation shows should be possible.

    The form is integrated in Wordpress.com page, as per URL below.





    Page URL:

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    JotForm Support

    Answered by Kiran on July 14, 2017 at 04:31 PM

    I have checked the MailChimp integration on my test form and see that the option is not available. This seems to be removed from the MailChimp integration. I think this is removed since you can select in the MailChimp list settings itself. 

    Please try enabling this option and see if that works. Please get back to us if you need any further assistance. We will be happy to assist you further. 

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    Answered by harmerschau on July 24, 2017 at 01:12 PM

    Thanks. I have the "Send a final" box checked in Mailchimp, and it works when people go directly to Mailchimp to sign up.


    It does not work via the Jotform-> Mailchimp API.

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    JotForm Support

    Answered by Kiran on July 24, 2017 at 02:56 PM

    Please allow me some time to run few tests on this and get back to you with relevant information. 

    Thank you for your patience.