What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How can I reply to a form submitted by someone?

    Asked by deviantshamz on August 12, 2012 at 05:31 AM

    I created a order form, then someone sent his/her order form...I want to reply to the form they sent by sending an invoice for their order. How is it possible since the "REPLY" button is inactivated. thank you!

    Page URL:
    http://www.jotform.com/submissions/21783728828467?

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    Answered by gori-mathew on August 12, 2012 at 06:13 AM

    Here is how you can create a new auto-responder to send the person who fills the form:
    1. Open your form on the Form Builder
    2. Click on "Setup and Share" tab,
    3. Click on "Email Alerts",
    4. Click on "Add New Email" and ,
    5. Then select Autoresponder,
    6. On the right bottom side, (recipient address) select the form question that asks user to enter an email address,
    7. Finish and Save your form.