- Roger BrealeyAsked on July 14, 2017 at 08:22 PM
I am a NEWBIE
My newly created form is hanging after submitting. the submit button changes to "please wait", and nothing is happening. I would be expecting a thank you page (default page).
also i have a condition when a "No" is clicked another entry section is supposed to action. works fine in preview mode when building form, but does not when Live. Below is the the question.
Would you re-book Golden Memories Karaoke sessions? *Yes, definitely (we would pay $100) Would only re-book if receiving council support No, we would not re-book
PLEASE NOTE THE ABOVE PROBLEMS ARE WITH GOOGLE CHROME. I COULD NOT SEND THIS QUESTION VIA CHROME. HAVE HAD TO USE WINDOWS EXOLORER
Please Investigate and advise.
email me at firstname.lastname@example.org
- JotForm SupportNik_CAnswered on July 15, 2017 at 02:32 AM
I tested your form and I was able to submit it:
So I assume that this issue is happening because your form is embedded in your website.
If that's the case please try re-embedding your form by using the below iFrame code:
<iframe id="JotFormIFrame-71946964061868" onload="window.parent.scrollTo(0,0)" allowtransparency="true" src="https://form.jotform.co/71946964061868" frameborder="0" style="width:100%; height:0px; border:none;" scrolling="no"> </iframe>
So simply replace the existing code with the above one.
Regarding the condition for "No". I checked all fields and they were acting fine, but again, it might happen only when embedded.
So please try the above code and let us know how it worked.
- Roger BrealeyAnswered on July 15, 2017 at 02:48 AM
I tried it on a laptop win 7 with chrome, all good. I was having problems on Desk Top windows 10.
i cleared the cache and all seemed OK. i thin though that i did have to clear the cache several times. also i thing it might have been me as I think I might not have been 'Publishing. regarless id soes not explain why i could not send "this original enquiry via Chrome" on my desktop.
i have not embedded all i will be doing is sending the published link in an email.
thank you for your attention.
- JotForm SupportWelvinAnswered on July 15, 2017 at 07:37 AM
You're welcome. That confirms that the problem is on your Windows 10 PC. You may consider reinstalling Google Chrome and make sure to choose the stable version instead of the advanced build.