Why I'm not able to purchase a theme?

  • Profile Image
    Asked on July 14, 2017 at 08:39 PM


    I am trying to buy this them (see file) but paypal says that it is unavailable. Is there any other way I can purchase this?

    Thank you,

    Richard Sturm

  • Profile Image
    Answered on July 15, 2017 at 03:00 AM

    I tried to purchase the same theme and I was properly redirected to PayPal:

    Is everything ok with your PayPal account?

    If the issue persists could you please try doing so from the Incognito browsing, here is how:

    Open Chrome. At the top right, click More More and then New Incognito Window. A new window will open. In the top corner, check for the gray Incognito icon Incognito mode.

    You can also use a keyboard shortcut to open an Incognito window:

    Windows, Linux, or Chrome OS: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n.

    Please let us know if the issue still exists.