Why I'm not able to purchase a theme?

  • RichardSturmNPC
    Asked on July 14, 2017 at 8:39 PM

    Hello,

    I am trying to buy this them (see file) but paypal says that it is unavailable. Is there any other way I can purchase this?

    Thank you,

    Richard Sturm

    Jotform Thread 1199811 Screenshot
  • Nik_C
    Replied on July 15, 2017 at 3:00 AM

    I tried to purchase the same theme and I was properly redirected to PayPal:

    Why Im not able to purchase a theme? Image 1 Screenshot 20

    Is everything ok with your PayPal account?

    If the issue persists could you please try doing so from the Incognito browsing, here is how:

    Open Chrome. At the top right, click More More Screenshot 31 and then Screenshot 42 New Incognito Window. A new window will open. In the top corner, check for the gray Incognito icon Incognito mode Screenshot 53.

    You can also use a keyboard shortcut to open an Incognito window:

    Windows, Linux, or Chrome OS: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n.

    Please let us know if the issue still exists.