What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why I'm not able to purchase a theme?

    Asked by RichardSturmNPC on July 14, 2017 at 08:39 PM


    I am trying to buy this them (see file) but paypal says that it is unavailable. Is there any other way I can purchase this?

    Thank you,

    Richard Sturm

  • Profile Image
    JotForm Support

    Answered by Nik_C on July 15, 2017 at 03:00 AM

    I tried to purchase the same theme and I was properly redirected to PayPal:

    Is everything ok with your PayPal account?

    If the issue persists could you please try doing so from the Incognito browsing, here is how:

    Open Chrome. At the top right, click More More and then New Incognito Window. A new window will open. In the top corner, check for the gray Incognito icon Incognito mode.

    You can also use a keyboard shortcut to open an Incognito window:

    Windows, Linux, or Chrome OS: Press Ctrl + Shift + n. Mac: Press ⌘ + Shift + n.

    Please let us know if the issue still exists.