What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why emails are ending up in the spam folder?

    Asked by atanger on July 15, 2017 at 12:05 AM
    My only problem is all the Jot emails - including the ones from support go to my spam folder. Had to include a P.S. in my autoresponder to please check your spam folder.
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    JotForm Support

    Answered by Kevin_G on July 15, 2017 at 12:29 AM

    I would suggest you to mark the emails as not spam, this should tell the email provider the JotForm emails are safe. 

    You may additionally ask your email provider to whitelist our IP addresses so you receive your emails in your inbox folder: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    I hope this helps. 

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    Answered by psi123 on July 18, 2017 at 11:58 AM

    Do you put not spam in the topic ?

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    JotForm Support

    Answered by Kevin_G on July 18, 2017 at 01:29 PM

    @psi123, 

    May we get more details about your question? 

    I can see you have already opened a thread about emails and received a reply here: https://www.jotform.com/answers/1202040

    Please, keep discussing this on the other thread.