Payments not received to PayPal

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    WebCentre
    Asked on August 12, 2012 at 10:41 AM

    Having issues with my particular payment form (http://lapeercog.org/donate-here). On Jotform it says that we received the payment, but it doesn't show in my PayPal, so we didnt actually get the money...

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    javierf
    Answered on August 12, 2012 at 12:19 PM

    Hello,

     

    Are you completely sure the data you introduced in paypal's configuration asistant is correct?

    it normally works perfectly.

     

    I await your response.

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    WebCentre
    Answered on August 12, 2012 at 12:37 PM

    Here's the thing...I've tested it and it works. So, somehow I have missed payments from a few people, however the form seems to be working. Not sure what the issue is here...

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    jeanettebmz
    Answered on August 12, 2012 at 12:40 PM

    According to your form  http://form.jotformpro.com/jsform/21160632917954

    This one is configured to recieve Paypal donations into your Paypal's email address info@lape****g.org

    If your Paypal's email address is correct,  you would need to enable IPN (Instant Payment Notifications), to enable it, please log into your Paypal account and then go to this link , follow the instructions from there

    https://www.paypal.com/us/cgi-bin/webscr?cmd=_profile-ipn-notify&bn_r=o

    Should you need further assistance, let us know

    Jeanette

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    javierf
    Answered on August 12, 2012 at 12:47 PM

    I hope i could have been of help. I will be here for any further doubts or trouble you may have.

    Follow the forums support guide that was sent to you.

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    WebCentre
    Answered on August 12, 2012 at 01:16 PM

    So is there anyway I can still receive these past payments?

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    jeanettebmz
    Answered on August 12, 2012 at 01:27 PM

    @WebCentre

    I am not sure if you will be able to view past payments after enabling IPN, I think you should contact Paypal support in order to findout why you haven't recieved your payments

    I would also recommend you to modify a little bit the URL of your embedded code

    <script type="text/javascript" src="http://form.jotformpro.com/jsform/21160632917954"></script></p>


    <script type="text/javascript" src="http://www.jotformpro.com/jsform/21160632917954"></script></p>


    Best regards

    Jeanette