Upgraded incorrect account. Please transfer the subscription to other account

"Thank you for contacting us.

It looks like you have upgraded an admin_Blencathra account instead. We can move the subscription from admin_Blencathra to Blencathra account per your request. Please confirm if you would like to proceed with that option."

Yes - please proceed as suggested.

Thanks

Dave Wheeler

As I check the subscription payment information, unfortunately, both the accounts are not using the same domain email address/IP address to verify. Could you give us the confirmation by logging in to the other account admin_Blencathra so that we can proceed further? You may reply to this thread https://www.jotform.com/answers/1199967 after logging into the other account.

We will wait for your response. Thank you! 

Please transfer the yearly subscription to Blencathra account. This was supposed to be an upgrade and the admin account (I didn't know I had) was never subscribed to.

The upgrade followed the offer of a reduced rate through an email on the main account. I don't understand how it became associated with the admin account.

Dave Wheeler

Hello Dave,

Unfortunately, you have not logged in on your account before replying here on this thread. As a result, we are not able to verify confirming the authority for transfer for the subscription. Can you please do the following steps:

1.) Go to https://www.jotform.com and log in first as admin_Blencathra;
2.) Go to this link and make your request:  https://www.jotform.com/answers/1199967;

Once the request is made as admin_Blencathra, we can then continue processing the request.

Thank you for your understanding.