What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Upgraded incorrect account. Please transfer the subscription to other account

    Asked by Blencathra on July 15, 2017 at 05:29 AM

    "Thank you for contacting us.

    It looks like you have upgraded an admin_Blencathra account instead. We can move the subscription from admin_Blencathra to Blencathra account per your request. Please confirm if you would like to proceed with that option."

    Yes - please proceed as suggested.

    Thanks

     

    Dave Wheeler

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    JotForm Support

    Answered by Kiran on July 15, 2017 at 01:40 PM

    As I check the subscription payment information, unfortunately, both the accounts are not using the same domain email address/IP address to verify. Could you give us the confirmation by logging in to the other account admin_Blencathra so that we can proceed further? You may reply to this thread https://www.jotform.com/answers/1199967 after logging into the other account.

    We will wait for your response. Thank you! 

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    Answered by Dave Wheeler  on July 15, 2017 at 07:12 PM

    Please transfer the yearly subscription to Blencathra account. This was supposed to be an upgrade and the admin account (I didn't know I had) was never subscribed to.

    The upgrade followed the offer of a reduced rate through an email on the main account. I don't understand how it became associated with the admin account.

     

    Dave Wheeler

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    JotForm Support

    Answered by liyam on July 15, 2017 at 10:03 PM

    Hello Dave,

    Unfortunately, you have not logged in on your account before replying here on this thread. As a result, we are not able to verify confirming the authority for transfer for the subscription. Can you please do the following steps:

    1.) Go to https://www.jotform.com and log in first as admin_Blencathra;
    2.) Go to this link and make your request:  https://www.jotform.com/answers/1199967;

    Once the request is made as admin_Blencathra, we can then continue processing the request.

    Thank you for your understanding.