Upgraded incorrect account. Please transfer the subscription to other account

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    Asked on July 15, 2017 at 05:29 AM

    "Thank you for contacting us.

    It looks like you have upgraded an admin_Blencathra account instead. We can move the subscription from admin_Blencathra to Blencathra account per your request. Please confirm if you would like to proceed with that option."

    Yes - please proceed as suggested.



    Dave Wheeler

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    Answered on July 15, 2017 at 01:40 PM

    As I check the subscription payment information, unfortunately, both the accounts are not using the same domain email address/IP address to verify. Could you give us the confirmation by logging in to the other account admin_Blencathra so that we can proceed further? You may reply to this thread https://www.jotform.com/answers/1199967 after logging into the other account.

    We will wait for your response. Thank you! 

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    Dave Wheeler 
    Answered on July 15, 2017 at 07:12 PM

    Please transfer the yearly subscription to Blencathra account. This was supposed to be an upgrade and the admin account (I didn't know I had) was never subscribed to.

    The upgrade followed the offer of a reduced rate through an email on the main account. I don't understand how it became associated with the admin account.


    Dave Wheeler

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    Answered on July 15, 2017 at 10:03 PM

    Hello Dave,

    Unfortunately, you have not logged in on your account before replying here on this thread. As a result, we are not able to verify confirming the authority for transfer for the subscription. Can you please do the following steps:

    1.) Go to https://www.jotform.com and log in first as admin_Blencathra;
    2.) Go to this link and make your request:  https://www.jotform.com/answers/1199967;

    Once the request is made as admin_Blencathra, we can then continue processing the request.

    Thank you for your understanding.