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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Duplicate submission again after much much later?

    Asked by stormingrobots on July 15, 2017 at 07:54 AM

    In the past 2 weeks, we received a few duplicate submission which was first received back in June.  

    This never happened before. 

    Please advise. 

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    JotForm Support

    Answered by Nik_C on July 15, 2017 at 04:06 PM

    We're sorry for this inconvenience.

    Could you please share the form URL where this issue is happening? Or if the form is embedded please share the URL of the website so we can run some tests.

    We'll wait for your response.

    Thank you!

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    Answered by stormingrobots on July 15, 2017 at 04:15 PM

    Luckily, it does  not happen often. It happened 3 times in the past 2 weeks. During the past few weeks, we have been receiving forms just fine as well.  

    link : https://www.jotform.com/build/70686396798177

    embedded version:    https://www.stormingrobots.com/prod/forms/summer/campreg.html

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    JotForm Support

    Answered by Kevin_G on July 15, 2017 at 08:00 PM

    So far we have not received reports about this same issue, it may be an isolated issue. 

    I would suggest you to try with the unique question feature, this guide will help you doing so: https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question 

    Please, if the issue still persists, let us know.