Duplicate submission again after much much later?

  • stormingrobots
    Asked on July 15, 2017 at 7:54 AM

    In the past 2 weeks, we received a few duplicate submission which was first received back in June.  

    This never happened before. 

    Please advise. 

  • Nik_C
    Replied on July 15, 2017 at 4:06 PM

    We're sorry for this inconvenience.

    Could you please share the form URL where this issue is happening? Or if the form is embedded please share the URL of the website so we can run some tests.

    We'll wait for your response.

    Thank you!

  • stormingrobots
    Replied on July 15, 2017 at 4:15 PM

    Luckily, it does  not happen often. It happened 3 times in the past 2 weeks. During the past few weeks, we have been receiving forms just fine as well.  

    link : https://www.jotform.com/build/70686396798177

    embedded version:    https://www.stormingrobots.com/prod/forms/summer/campreg.html

  • Kevin Support Team Lead
    Replied on July 15, 2017 at 8:00 PM

    So far we have not received reports about this same issue, it may be an isolated issue. 

    I would suggest you to try with the unique question feature, this guide will help you doing so: https://www.jotform.com/help/223-How-to-set-Form-Limits-Based-on-a-Unique-Question 

    Please, if the issue still persists, let us know.