Notification email is not working every once in a while

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    BVTours
    Asked on July 15, 2017 at 09:18 AM

    Every once in a While JotForm link to forward when a customer complete an inquiry is not being forwarded to our email address.  We are finding clients inquiries DAYS LATER; some forms are being forwarded to us and some forms are not.

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    Welvin
    Answered on July 15, 2017 at 04:55 PM

    You have to check your email settings and make sure that it is setup correctly. This guide should help you about it:

    https://www.jotform.com/help/364-Why-I-am-not-receiving-email-notifications

    If it's already configured, please check your spam/junk folder for the form emails. The emails may have been filtered as spam. I would suggest checking your webmail access if you are currently using an email client. 

    We also recommend doing the following in advance to boost up the email deliverability;

    1. Add noreply@jotform.com to your safe sender or contact list.

    2. Whitelist jotform.com as a safe domain.

    I hope that helps. Let us know if you need further assistance.