What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Notification email is not working every once in a while

    Asked by BVTours on July 15, 2017 at 09:18 AM

    Every once in a While JotForm link to forward when a customer complete an inquiry is not being forwarded to our email address.  We are finding clients inquiries DAYS LATER; some forms are being forwarded to us and some forms are not.

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    JotForm Support

    Answered by Welvin on July 15, 2017 at 04:55 PM

    You have to check your email settings and make sure that it is setup correctly. This guide should help you about it:


    If it's already configured, please check your spam/junk folder for the form emails. The emails may have been filtered as spam. I would suggest checking your webmail access if you are currently using an email client. 

    We also recommend doing the following in advance to boost up the email deliverability;

    1. Add noreply@jotform.com to your safe sender or contact list.

    2. Whitelist jotform.com as a safe domain.

    I hope that helps. Let us know if you need further assistance.