What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Unable to connect to WePay payment option

    Asked by InspireDR on July 15, 2017 at 09:52 AM

    Unable to connect We Pay payment option. Receiving "Failed" error after login to We Pay. Thoughts? Thank you!!

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    JotForm Support

    Answered by jonathan on July 15, 2017 at 05:38 PM

    I was able to reproduce the same issue when I test Wepay in staging environment. Although I have a valid login Wepay test account, I could not connect Wepay payment integration.

     

    I have submitted a ticket report to our next level support for checking. We will let you know once we have update on the status and when fixed.

     

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    JotForm Support

    Answered by olivia on July 18, 2017 at 04:11 AM

    Hello @InspireDR,

    We are sorry for the issue. We have made some investigations on the issue and it is seen that the error was due to WePay Staging server. We contacted them and they stated that the issue is resolved now.

    If you encounter any other errors feel free to let us know.

    Thank you.