Unable to connect to WePay payment option

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    InspireDR
    Asked on July 15, 2017 at 09:52 AM

    Unable to connect We Pay payment option. Receiving "Failed" error after login to We Pay. Thoughts? Thank you!!

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    jonathan
    Answered on July 15, 2017 at 05:38 PM

    I was able to reproduce the same issue when I test Wepay in staging environment. Although I have a valid login Wepay test account, I could not connect Wepay payment integration.

     

    I have submitted a ticket report to our next level support for checking. We will let you know once we have update on the status and when fixed.

     

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    olivia
    Answered on July 18, 2017 at 04:11 AM

    Hello @InspireDR,

    We are sorry for the issue. We have made some investigations on the issue and it is seen that the error was due to WePay Staging server. We contacted them and they stated that the issue is resolved now.

    If you encounter any other errors feel free to let us know.

    Thank you.