What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Not able to capture Account name field in Zoho Contact Integration

    Asked by basilpaulk on July 15, 2017 at 11:18 AM

    I have done with the Zoho Integration however I am not getting the option Account Name in the selection Tab   .. Please see the Screen Shot

    Screenshot
  • Profile Image
    JotForm Support

    Answered by jonathan on July 15, 2017 at 06:00 PM

    As far as I know, full name field will be map to Zoho as one field only. Only Zoho result is divided into two fields. Can you please double check the data type of the full name field in Zoho, make sure it is the correct data type with the full name.

    Let us know if issue persist.

     

     

  • Profile Image

    Answered by basilpaulk on July 16, 2017 at 08:28 AM

    I am sorry I actually mean Account name !! not full name. I basically Need to capture  1) Account Name 2) First and Last Name 3) Phone Number 4) Email Address 5) Location/ City .. Please help me in configuring  the same in jotform Zoho CRM Contact integration 

  • Profile Image
    JotForm Support

    Answered by BDAVID on July 16, 2017 at 10:41 AM

    Please remove the integration, and reintegrate again from the scratch: https://www.jotform.com/help/409-How-to-Integrate-JotForm-with-Zoho-CRM 

    If you are authenticating your account through a token, please try to generate a new one: https://www.zoho.com/crm/help/api/using-authentication-token.html#Generate_Auth_Token