What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why is an email recipient restricted access?

    Asked by KenSutton on July 15, 2017 at 04:30 PM

    I added one of my board of directors to list of persons who receive email notifications of my Incident Reports, but this morning she received an error message that stated, "Unauthorized Access.  Your account does not have access to this form. Please Switch Accounts or view your forms."


    Please help resolve this issue.


    Ken Sutton

    President, Rancho Verde Residents Association

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    JotForm Support

    Answered by EltonCris on July 15, 2017 at 08:17 PM

    The page you're trying to access is your form submissions page. This can only be accessible when you are logged in to your account KenSutton. Make sure you are still logged into this account.

    If you want to share your form submissions page to someone else, make it public. Guide: http://www.jotform.com/help/199-How-to-Share-Form-s-Submissions-Page

    Hope this helps!

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    Answered by KenSutton on July 15, 2017 at 10:33 PM

    EltonCris, thank you for your suggestion; I followed the instructions you provided and sent the public link off to one of my board members to test.  I will let you know if there were any problems.


    Thank you