WePay: Unable to authenticate WePay account.

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    InspireDR
    Asked on July 15, 2017 at 05:02 PM

    We Pay configuration is not working properly. Unable to link our we pay account. Receive error "Failed" when trying to connect. Please assist as soon as possible.

    Thank you!!



    This is a re-post of a comment on New Integration: Create Payment Forms with WePay and JotForm

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    Kevin_G
    Answered on July 15, 2017 at 09:47 PM

    Apologies for the inconveniences this may have caused to you. 

    I have been testing the WePay integration on my end and it seems to give the same error, I will report it to our second level so our developers can further investigate and resolve it. 

    We will let you know as soon as we receive any update about it. 

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    olivia
    Answered on July 18, 2017 at 04:12 AM

    Hello @InspireDR,

    We are sorry for the issue. We have made some investigations on the issue and it is seen that the error was due to WePay Staging server. We contacted them and they stated that the issue is resolved now.

    If you encounter any other errors, please feel free to let us know.

    Thank you.

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    jatwell01
    Answered on July 18, 2017 at 10:57 AM

    I am having the same problem.  Did they correct it for you?

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    InspireDR
    Answered on July 18, 2017 at 11:25 AM

    Tried again this morning to integrate WePay but still receiving "Failed" error. 

    Thanks..

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    EltonCris
    Answered on July 18, 2017 at 12:51 PM

    Our apologies for the inconveniences caused.

    Are you still getting "Failed" message? I tried it just now and it worked for me.

    Please let us know so we can assist you further if necessary.

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    jatwell01
    Answered on July 18, 2017 at 03:26 PM

    Still getting failed in both the staged and live environment.  I see you were successful but the for was not yet configured.  Do I need to start over with a new configuration?  

    I have also done the following:

    Turned off firewall

    Created new form with no other elements

    Logged into another Jotform account and created a new form

     

    Under all circumstances I still go failed when trying to connect.  BTW, I can log into my Wepay account with no problem

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    Kevin_G
    Answered on July 18, 2017 at 04:17 PM

    I have tested using incognito mode, deleting the payment integration and adding it once again, but I'm still able to replicate the same issue you reported. 

    Let me send a comment to our developers, we will get back to you as soon as possible with an update about it. 

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    olivia
    Answered on July 19, 2017 at 04:13 AM

    Hello @jatwell01 and @InspireDR,

    We are the sorry for the issue.

    The problem is fixed now. Could you please try to connect WePay staging environment again?

    Please feel free to write us if you still replicate the issue.

    Thank you.

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    jatwell01
    Answered on July 19, 2017 at 08:17 AM

    I am staying connected in staging and I was able to process 2 purchases in staging.  On the third test I got a 1003 error both from the website and also in preview mode.  I modified the Wepay element to see if any of the changes I made to the product were the problem and the error continued.  I remained connected during all the testing.

     

    The 1003 error says account ID expected integer.

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    olivia
    Answered on July 19, 2017 at 08:44 AM

    Hello @jatwell01,

    I answered your question in the thread: https://www.jotform.com/answers/1201870

    Please follow your issue in this thread above.

    Thank you for your understanding.