What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I have canceled the subscription and would like to get a refund

    Asked by meital  on July 16, 2017 at 08:04 AM


    I made a subscription on June 15th and after a week I changed my mind and canceled it on June 22, I would be happy if you refund me for the $19 (its according to your policy).

    Thanks, Meital

    Account on Email: meitalaviv@yahoo.com

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    JotForm Support

    Answered by Welvin on July 16, 2017 at 08:57 AM

    I have requested the refund to our billing department. Our usual timeframe for Paypal refunds is within 1 to 2 weeks. You should get a notification email from Paypal once the refund is made.