What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I need help with my Billing

    Asked by kennyfoo on July 16, 2017 at 08:32 AM

    Hi Jotform,

     

    This month I had been charged SGD $244.90 from my account.

    My plan is should have only been $19, which is the Bronze package.

    Can you help to check why the I was charged so much?

     

    Thanks.

     

    Cheers,

    Kenny.

  • Profile Image
    JotForm Support

    Answered by liyam on July 16, 2017 at 10:24 AM

    Hello Kenny,

    I checked your account and what I found is that you are on an annual subscription. This is the reason why you are charged that much. I also do not see any subscription for your account which is on a monthly renewal.

    You may also check your invoice history on your billing page in order to check your payment history: https://www.jotform.com/myaccount/billing 

    If you have questions, please let us know.

  • Profile Image

    Answered by kennyfoo on July 17, 2017 at 12:45 PM

    Hi Liyam,

    Thnx for the clarification.

     

    Cheers,

    Kenny.