- kennyfooAsked on July 16, 2017 at 08:32 AM
This month I had been charged SGD $244.90 from my account.
My plan is should have only been $19, which is the Bronze package.
Can you help to check why the I was charged so much?
- JotForm SupportliyamAnswered on July 16, 2017 at 10:24 AM
I checked your account and what I found is that you are on an annual subscription. This is the reason why you are charged that much. I also do not see any subscription for your account which is on a monthly renewal.
You may also check your invoice history on your billing page in order to check your payment history: https://www.jotform.com/myaccount/billing
If you have questions, please let us know.
- kennyfooAnswered on July 17, 2017 at 12:45 PM
Thnx for the clarification.