What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why am I being charged monthly when I paid for a year?

    Asked by M732burke on July 16, 2017 at 09:30 AM

    I purchased a yearly subscription during your most recent subscription campaign.  Why am I being charged  monthly when I paid for a year?



    Marcia Burke



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    JotForm Support

    Answered by Welvin on July 16, 2017 at 11:46 AM

    You have subscribed to our Economy Yearly Plan on January 21, 2017. However, you've complained of a double billing through this thread https://www.jotform.com/answers/1041932, and my colleague has fixed it for you by canceling and refunding the Economy Plan. The gold monthly plan is kept, that's the monthly payments are for.

    You've also emailed us on January 22, 2017, and my colleague has responded to your inquiry telling you that you have the Gold Plan. 

    Let us know if you still have questions.