What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    My account is suspended

    Asked by Isabela  on July 16, 2017 at 09:49 AM

    Hi, I messed up my password too many times, so my account is auto-suspended 

    But it's been like 24 hours and I still can't access it - I even changed the password, so I know I'm using the right one.


    What can I do?

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    JotForm Support

    Answered by Welvin on July 16, 2017 at 12:19 PM

    You are asking users to designate a password in the form. This triggers our system filter to auto suspend your account. You are using http://www.adcesp.org.br/ in your forms, but you are using Gmail. Are you a staff from this organization? If so, please send us an email to support@jotform.com using their email domain so we can verify and reactivate your account.