I am not getting notified of submissions

  • Profile Image
    MyWarriorsPlace
    Asked on July 16, 2017 at 12:48 PM

    I don't understand why some of the forms I have I get notified by email of a submission BUT on other forms I am using I do NOT get a notification email. Why is that?

    Also, is there a way to have someone else notified when a submission of a form is made?
  • Profile Image
    ashwin_d
    Answered on July 16, 2017 at 01:16 PM

    Hello MyWarriorsPlace,

    I'm sorry for the trouble caused to you. 

    With which form you are not receiving submission emails? I did check your last edited form "BRIGATHON 2017 Filing Charges (FREE)" and it seems you have not added any email notifiers yet. Please check the screenshot below:

     

    Please note that to receive submission emails, you should add a notification email alert in your form. You may like to take a look at the following guide which should help you how to add email alert:  https://www.jotform.com/help/25-Setting-Up-Email-Notifications

    Hope this helps.

    Do get back to us if you have any questions.

    I have moved your second question to a new that so that we can address it separately. You will be answered in the following thread:  https://www.jotform.com/answers/1200430

    Thank you!