What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Getting 2 copies of the notification and autoresponder for each submission

    Asked by wendykerr on July 16, 2017 at 03:10 PM
    BUT, we are getting sent 2 copies of the notification email to me and the
    auto responder email to the registrant. How can I fix that?
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    JotForm Support

    Answered by Mike on July 16, 2017 at 03:22 PM

    I have submitted a test entry without a payment and then manually completed it from 'Incomplete Payments'. The emails were not duplicated, so hopefully that issue is resolved too.

    I have reset your submissions counter so you can submit more test submissions.

    If you notice the issue again, please let us know.