What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    how can i change payment gateway

    Asked by santa109 on July 16, 2017 at 07:06 PM

    how can i change payment gateway. we currently is link to Paypal. but we want to change to Strip.

    Page URL:
    https://form.jotform.us/71915898397175

  • Profile Image
    JotForm Support

    Answered by liyam on July 16, 2017 at 07:53 PM

    You can just delete the existing Payment gateway that you have on your form. Then once the Paypal field is deleted, just pick Stripe from the list of Payment gateways available on the form builder. There is no need to worry about the products that you have added as these will be intact even if you remove the Paypal field on your form. Adding Stripe right after will instantly show up the products that you have on your form.

    If you have questions, please let us know.

    Thanks.

  • Profile Image

    Answered by santa109 on July 16, 2017 at 08:43 PM
    That is my question. where and how do you delete the existing payment
    gateway?
    I open the Payment Setting. but there is no button or way of deleting???
    Answered by LIYAM
    You can just delete the existing Payment gateway that you have on your
    form. Then once the Paypal field is deleted, just pick Stripe from the
    list of Payment gateways available on the form builder. There is no need
    to worry about the products that you have added as these will be intact
    even if you remove the Paypal field on your form. Adding Stripe right
    after will instantly show up the products that you have on your form.
    If you have questions, please let us know.
    Thanks.
    ...
  • Profile Image
    JotForm Support

    Answered by liyam on July 17, 2017 at 12:03 AM

    You can delete any field in a form just by selecting the field on the form builder by clicking it. Next, click the red trash button

    If you have additional questions or if you need assistance, please let us know.