- FlyinfurAsked on July 16, 2017 at 07:44 PM
I used the iFrame code and tested the form from a friend's computer. The form went through (I received the "thank you for your submission" message), but I didn't received an email with the form. What now?!
This is a re-post of a comment on Getting the Form iFrame Code
- JotForm Supportashwin_dAnswered on July 16, 2017 at 10:48 PM
I'm sorry for the trouble caused to you.
I did check your form's notification email alert and did not find any issue with that. You have configured it correctly and you should receive submission emails without any problem. I also checked our email logs and found submission email was sent successfully. Please check the log below:
[2017-07-16 19:02:45] Submission #3760553628816623349 Form #71718223856158 SENT to email@example.com from firstname.lastname@example.org, via SENDMAIL
Have you checked your SPAM folder already? Please check your SPAM folder and see if the submission emails ended up there. If the issue persists, I would suggest you to please use your own email address with SMTP settings to send submission emails. You may like to take a look at the following guide on how to use your own SMTP setting: https://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form
Hope this helps.
Do get back to us if the issue persists.
- FlyinfurAnswered on July 23, 2017 at 08:23 PM
I have checked my spam folder in both by Outlook and with the Comcast email system and there are no emails from jotforms there. I have also changed to using my own email address in the SMTP settings and still NO LUCK. I just can't figure out if I'm doing something wrong (user error) or if jot forms just doesn't like me. LOL! I appreciate the assistance you have already provided, but could really use some more help. Thanks, in advance, for anything you can do to help me. :-)
- JotForm SupportJohn_BensonAnswered on July 24, 2017 at 02:21 AM
Please try to contact your email provider and request them to add JotForm's IP addresses to their whitelist. For more information regarding on domain names and IP address list, please visit this link: https://www.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses
After that, please try to fill up your form manually and click the Submit button to check your notification email if it's working properly.
Let us know how it goes. Thank you.