What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Submit not working

    Asked by safewills on July 17, 2017 at 01:28 AM

    im trying to get this to work but it doesnt seem to wamt to happen ? it keeps saying please wait .... and i wait and still nothing please help.

    Page URL:

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    JotForm Support

    Answered by John_Benson on July 17, 2017 at 03:13 AM

    I opened the form direct link (https://form.jotformeu.com/form/71351912206347) and I was able to submit my test submission properly. 

    Is the form embedded to a website? If yes, could you please provide the website link or page URL where the form is embedded so we can investigate it further?

    We'll wait for your response. Thank you.

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    Answered by safewills on July 17, 2017 at 06:03 PM

    Thank you here is the URL http://nenelegal.co.uk/contact-us-2

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    JotForm Support

    Answered by Mike_G on July 17, 2017 at 06:45 PM

    I was able to reproduce the issue on my end when I tried to submit your form directly from the website you shared with us.

    May we know where did you get the embed code you used to embed your form on your website?

    May I suggest, to avoid conflict, you use the form Iframe Embed code instead and see if that will make any difference?


    Please let us know of any result after you test your form again.

    We will wait for your response.

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    Answered by safewills on July 17, 2017 at 07:52 PM

    Thanks I'm using Wordpress is it easy to embed this ifrane code if you can guide me I would be greatful 

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    JotForm Support

    Answered by Kiran on July 18, 2017 at 12:12 AM

    You can get the iframe embed code of the form from the publish wizard.

    You can copy the code and paste it to the page where you want to display the form. Also, please disable the form embed plugin on your website to avoid any conflicts.

    Please get back to us if you need any further assistance. We will be happy to help. 

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    Answered by safewills on July 18, 2017 at 03:10 AM

    How do I disable the form embedded plugin I didn't think I had one on Wordpress 


    thank you for your help 

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    JotForm Support

    Answered by John_Benson on July 18, 2017 at 03:58 AM

    I checked the Page URL you have provided and the issue still persists. Please remove the form to your website and replace it with the iFrame embed code. Paste the code into your web page where you would like to display it.

    Here's the guide: https://www.jotform.com/help/148-Getting-the-form-iFrame-code

    Use the iFrame method then if the issue still persists, let us know so we can investigate it further. 

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    Answered by safewills on July 18, 2017 at 05:40 PM

    Hi thank you the iframe worked and submitted however

    it does not provide the Green tick to notify the sender that it has been sent, can you help please or are you able to customise the code to show a message ?

    Code attached 

    iframe id="JotFormIFrame-71351912206347" style="width: 100%; height: 977px; border: none;" src="https://form.jotformeu.com/71351912206347" width="300" height="150" frameborder="0" scrolling="no"> </iframe> <script type="text/javascript"> var ifr = document.getElementById("JotFormIFrame-71351912206347"); if(window.location.href && window.location.href.indexOf("?") > -1) { var get = window.location.href.substr(window.location.href.indexOf("?") + 1); if(ifr && get.length > 0) { var src = ifr.src; src = src.indexOf("?") > -1 ? src + "&" + get : src + "?" + get; ifr.src = src; } } window.handleIFrameMessage = function(e) { var args = e.data.split(":"); if (args.length > 2) { iframe = document.getElementById("JotFormIFrame-" + args[2]); } else { iframe = document.getElementById("JotFormIFrame"); } if (!iframe) return; switch (args[0]) { case "scrollIntoView": iframe.scrollIntoView(); break; case "setHeight": iframe.style.height = args[1] + "px"; break; case "collapseErrorPage": if (iframe.clientHeight > window.innerHeight) { iframe.style.height = window.innerHeight + "px"; } break; case "reloadPage": window.location.reload(); break; } var isJotForm = (e.origin.indexOf("jotform") > -1) ? true : false; if(isJotForm && "contentWindow" in iframe && "postMessage" in iframe.contentWindow) { var urls = {"docurl":encodeURIComponent(document.URL),"referrer":encodeURIComponent(document.referrer)}; iframe.contentWindow.postMessage(JSON.stringify({"type":"urls","value":urls}), "*"); } }; if (window.addEventListener) { window.addEventListener("message", handleIFrameMessage, false); } else if (window.attachEvent) { window.attachEvent("onmessage", handleIFrameMessage); } </script>I

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    JotForm Support

    Answered by jonathan on July 18, 2017 at 07:01 PM

    We will resolve the next issue on another thread here https://www.jotform.com/answers/1202609