-
marivigomezAsked on July 17, 2017 at 5:45 AM
Good morning I am a user of premiun account and I created three accounts to share forms with external freelance, due to the inexperience of one of them, I decided to use a restricted access to only 2 forms, but giving all the available permissions (see send and edit Forms) The user with whom I want to share the 2 forms is the image below
In the following image it is seen that the forms sent "have" content, which I want the user lauraborreda can manage
When the user (lauraborreda) accedes, to both forms I find that the content of the shipments is empty, so that it can not manage the shipments nor take excell with the collection of the same.
It is due to some application failure or I am doing something wrong. Please tell me how to pre-register in order to use an account to share only the desired forms.
With another user, with full access to all forms this problem does not happen (see image)
But all the forms are exposed and visible, which I do not want to happen
Waiting for your early reply I say goodbye sincerely from SpainJesus Vicente
jesus.vicente@borrmart.es
-
Kiran Support Team LeadReplied on July 17, 2017 at 7:56 AM
As I check the screenshots provided, I observe that your account is enabled to use EU server. However, the shared account lauraborreda has not enabled this option in his/her account which is causing the issue.
Please note that it is required to have the both accounts use the same server in order to view the submission data. Please ask the other user to enable this option from the Data section in the Account settings so that they should be able to view the submissions normally.
Hope this information helps!
-
marivigomezReplied on July 18, 2017 at 3:43 AMNew response received
Ok. Thank you
MARIVI
Mª Victoria Gómez
Directora de Relaciones Institucionales
*BORRMART, S.A.*
*www.borrmart.es *
C/ Don Ramón de la Cruz 68, 6º - 28001 Madrid
Tel. +34 91 402 96 07 Ext. 23
http://www.seguritecnia.es
http://www.seguridad-laboral.es
http://www.revistalimpiezas.es
http://www.redseguridad.com
Síguenos también en TWITTER y LINKEDIN
__________________________________________________________________________
Este correo electrónico y la información contenida en el mismo es de *carácter
confidencial*, dirigiéndose exclusivamente al destinatario mencionado en el
encabezamiento, cuyos datos forman parte de un fichero responsabilidad
de *BORRMART,
S.A.* (C/ Don Ramón de la Cruz 68, 28001, Madrid), con la finalidad de
canalizar las oportunas comunicaciones y mantener la relación comercial.
Igualmente le informamos que sus datos podrán ser comunicados a terceros
con la finalidad de organizar eventos, jornadas, cursos o cualquier otra
actividad. Podrá ejercitar sus derechos de acceso, rectificación,
cancelación y oposición al tratamiento de sus datos, dirigiendo una
comunicación por escrito a la dirección indicada anteriormente, aportando
fotocopia de su DNI o documento equivalente y concretando su solicitud. Si
el receptor de la comunicación no fuera el destinatario, le rogamos nos lo
comunique de inmediato y proceda a destruir el mensaje recibido. Cualquier
divulgación, copia, distribución o utilización no autorizada de la
información contenida en el mismo está prohibida por la legislación vigente.
*De:* JotForm [mailto:noreply@jotform.com]
*Enviado el:* lunes, 17 de julio de 2017 13:57
*Para:* marivi.gomez@borrmart.es
*Asunto:* Re: Forms sharing failed
A new response has been received:
/www.jotform.com>[image: JOTFORM] /www.jotform.com/> /www.jotform.com>
Answered by *Kiran *
As I check the screenshots provided, I observe that your account is enabled
to use EU server. However, the shared account *lauraborreda* has not
enabled this option in his/her account which is causing the issue.
Please note that it is required to have the both accounts use the same
server in order to view the submission data. Please ask the other user to
enable this option from the Data section
in the Account settings so that
they should be able to view the submissions normally.
Hope this information helps!
View this thread on browser »
Unsubscribe
Thread
1500292593
...