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    Forms sharing failed

    Asked by marivigomez on July 17, 2017 at 05:45 AM

    Good morning I am a user of premiun account and I created three accounts to share forms with external freelance, due to the inexperience of one of them, I decided to use a restricted access to only 2 forms, but giving all the available permissions (see send and edit Forms) The user with whom I want to share the 2 forms is the image below


    In the following image it is seen that the forms sent "have" content, which I want the user lauraborreda can manage


    When the user (lauraborreda) accedes, to both forms I find that the content of the shipments is empty, so that it can not manage the shipments nor take excell with the collection of the same.


    It is due to some application failure or I am doing something wrong. Please tell me how to pre-register in order to use an account to share only the desired forms.


    With another user, with full access to all forms this problem does not happen (see image)


    But all the forms are exposed and visible, which I do not want to happen


    Waiting for your early reply I say goodbye sincerely from Spain

    Jesus Vicente

     

    jesus.vicente@borrmart.es

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    JotForm Support

    Answered by Kiran on July 17, 2017 at 07:56 AM

    As I check the screenshots provided, I observe that your account is enabled to use EU server. However, the shared account lauraborreda has not enabled this option in his/her account which is causing the issue.

    Please note that it is required to have the both accounts use the same server in order to view the submission data. Please ask the other user to enable this option from the Data section in the Account settings so that they should be able to view the submissions normally.

    Hope this information helps! 

  • Profile Image

    Answered by marivigomez on July 18, 2017 at 03:43 AM
    New response received
    Ok. Thank you
    MARIVI
    Mª Victoria Gómez
    Directora de Relaciones Institucionales
    *BORRMART, S.A.*
    *www.borrmart.es *
    C/ Don Ramón de la Cruz 68, 6º - 28001 Madrid
    Tel. +34 91 402 96 07 Ext. 23
    http://www.seguritecnia.es
    http://www.seguridad-laboral.es
    http://www.revistalimpiezas.es
    http://www.redseguridad.com
    Síguenos también en TWITTER y LINKEDIN
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    *De:* JotForm [mailto:noreply@jotform.com]
    *Enviado el:* lunes, 17 de julio de 2017 13:57
    *Para:* marivi.gomez@borrmart.es
    *Asunto:* Re: Forms sharing failed
    A new response has been received:
    /www.jotform.com>[image: JOTFORM] /www.jotform.com/> /www.jotform.com>
    Answered by *Kiran *
    As I check the screenshots provided, I observe that your account is enabled
    to use EU server. However, the shared account *lauraborreda* has not
    enabled this option in his/her account which is causing the issue.
    Please note that it is required to have the both accounts use the same
    server in order to view the submission data. Please ask the other user to
    enable this option from the Data section
    in the Account settings so that
    they should be able to view the submissions normally.
    Hope this information helps!
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