Email notifications and autoresponders are not working

  • Profile Image
    Asked on July 17, 2017 at 07:40 AM

    This morning both the notification and auto responder emails for this form are not working. I tried a test one on each and still nothing. Is there an issue with Jotform right now?

  • Profile Image
    Answered on July 17, 2017 at 10:13 AM

    We're sorry for the inconvenience you have.

    I have checked your form named "Golden HorseShoe Western Dressage Club Series Show #3 August 13 2017" and its configurations on your side.

    Firstly, I have checked and seen that your recipient email address was not on our bounce list.

    Secondly, I have fulfilled and submitted your form in order to test it. I have received the autoresponder from your form successfully as you can see the screenshot below:

    Moreover, I have checked your account email history and I have seen that your recipient email address has received the notification email successfully belongs to my test submission as you can see the screenshot below:

    All in all, I do not see any issue with the emails currently.

    Could you please test again and if you see any issue please let us know.