I'm having issues with submission emails

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    Asked on July 17, 2017 at 08:10 AM


    I have completed my form and it is supposed to be set up so that if someone submits the form then the submission is sent to my email, however I have gone on and completed the form myself, as a test, and I know it is working okay because the submission shows up on Jotform however I did not received any email. I have also gone into the setting section of the form and asked to be sent a test email however that has not came through either. I have checked my spam folder, etc. This is not an issue with my email in general as I have checked that too. 

    Many thanks,


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    Answered on July 17, 2017 at 10:49 AM

    Hello Dan,

    I checked your email alerts history but I could not find any issue with it. The history shows that all emails were sent properly. With this, please check your spam folder if all the emails would have landed there instead. 

    If you are using an email client application such as Eudora or MS Outlook, and the emails are not found in your spam/junk mail folder, please visit your webmail instead (go to your mail server's web page and login to your email account). Next, check your spam folder there. Chances are, the emails landed on the spam folder there which prevented your email client app to download/sync your emails to your email client.

    You may also review your email activity history in order to understand/view the status of your forms' email alert deliveries. You can refer to this guide for more information: https://www.jotform.com/help/293-How-to-View-All-Your-Form-Email-History 

    If you have other questions, please let us know.