Embedded Form on Ebay: Why my form is not compatible with iPhone?

  • Profile Image
    shazinaw
    Asked on July 17, 2017 at 09:27 AM

    Hi, It appears that there is a problem using the jotform links when using an iphone and uploading photo's, the form dissapears. And sometimes the form says please wait and does nothing. Please can you help?

    My forms are in ebay listings and the customer clicks on the link to enter details.

     

    Thanks,

    Shazina.

  • Profile Image
    Kevin_G
    Answered on July 17, 2017 at 11:47 AM

    As I can understand, your issue only happens when your users try to submit the form from the Ebay page. 

    Which embed code did you use? 

    I would recommend you to try using the iFrame code without the JavaScript part, this guide will help you to get the code: https://www.jotform.com/help/148-Getting-the-form-iFrame-code 

    Here's an example as well: 

    <iframe

            id="JotFormIFrame"

            onload="window.parent.scrollTo(0,0)"

            allowtransparency="true"

            src="https://form.jotform.com/FormID"

            frameborder="0"

            style="width:100%;

            height:6806px;

            border:none;"

            scrolling="yes">

          </iframe>

    Please, make sure to change the height value according to your form. 

    If the issue still persists, please share us the link where the form's embedded on, we will be glad to further check. 

  • Profile Image
    shazinaw
    Answered on July 18, 2017 at 05:06 AM

    We cannot use IFrame for Ebay pages due to thier policy on using links etc within item descriptions, so it cannot be used.

  • Profile Image
    Kiran
    Answered on July 18, 2017 at 08:14 AM

    Could you let us know if you are experiencing the issue with the form embedded/linked on a listing page using eBay mobile app or the mobile site? Could you provide us with the link to the listing page to see if we can replicate the issue at our end?