Photo is not displayed at my form

  • Profile Image
    shifi
    Asked on July 17, 2017 at 09:54 AM

    i build this form last year and it was good

    but after couple of months my thank you page start to doing troubles

    i build thank you page with some condition

    it has the calculate button and when you press it you suppose to go to 1 of 4 pages 

    the page look good but the pic i insert from my facebook account is not displayed 

    like the like is broken , in my facebook the pic is ok and in the same album with the same name 

     

    it is the second time this thing happens and i don't have any indication about it only when someone 

    fill the form and tell me that it's not working

     

    please see what you can do to help me restore the pic so they work again 

    its hard work to put the pic back manually and design it to fit the the size and place

    hope to ear from you soon

    it is very important to me

     

    thanks,

     

    Shifrit Edri  

  • Profile Image
    liyam
    Answered on July 17, 2017 at 11:58 AM

    I noticed that you are using images which are coming from JotForm's cdn source. One example is this: https://fb-s-a-a.akamaihd.net/h-ak-xat1/v/t31.0-8/13724824_10154008382239818_82821093957688994_o.jpg?oh=f8b3409c10ec2254086ef0955d8e7a45&oe=5913083E&__gda__=1494332705_55b4c9e52277f1205e11e0dc3d980435

    If you visit that link you will notice that the image is actually not available. As a result, on your thank you message, the image practically will not appear likewise.

    I would suggest to get your image and place it somewhere other than facebook where it can host images and will have no problem being shared, such as your website and have a folder there where it will be your image hosting server.

    If you have questions, please let us know.

  • Profile Image
    shifi
    Answered on July 17, 2017 at 12:00 PM

    the link dosent work :(

  • Profile Image
    Chriistian
    Answered on July 17, 2017 at 01:17 PM

    As explained by my colleague, the image is not displayed since the URL used in the source code of the form is not available/accessible. Please try to upload the image on any image hosting sites like http://imgur.com/ or http://tinypic.com/ instead of facebook and add/use the link to the image to be displayed on your Thank You page.