What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't remember username/email address for account/form.

    Asked by bill on August 12, 2012 at 10:47 PM

    So I created a form,  and like a moron did not save my confirmation email when I created the account.   Now I need to change something in the form.   Tried all the usernames and email accounts I would have normally used.   All say username and password cannot be found.

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    Answered by pjs on August 13, 2012 at 12:30 AM

    Im having the exact same problem, I have 3 emails and its saying non of them are saying username, password, email can not be found.  i spent a couple days creating the form and i have it active on my website and i cant get to it on jotform to change it. 

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    Answered by on August 13, 2012 at 03:48 AM

    Hello Guys,

    Have you tried with Forgot Password if you remember username / email?


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    Answered by gori-mathew on August 13, 2012 at 05:16 AM


    I checked your account associated with your email address:(info@schapirogroup.com) and found out that you are on Guest account. To be able to access your forms you need to move your Guest account to registered Free account.

    To create a free account , you will see something like this on the left side when you go to My Forms page:


    Click the orange Create a Free Account button and go through the process of creating your account. 

    You can also find the long orange button just below the login/password fields:

    Note: Make sure to use the email address that you have used in your form so that the form you have created will be merged to your new free account.

    Please let us know if you have any other concerns.