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  • Profile Image

    How to remove the required red boarder, and the tax fee from payment products.

    Asked by santa109 on July 17, 2017 at 12:29 PM

    I just added "shipping" as product and at set yes on Required field. so that customer must choose.

    But when I sumit in review. all the product are high lighted in red boarder.  I checked all the product and it check as "not required"

    Also I notice tax is being added on shipping.

    Page URL:
    https://form.jotform.us/71968696597181

  • Profile Image
    JotForm Support

    Answered by BDAVID on July 17, 2017 at 01:39 PM

    I see you have set that shipping product as default and required, and the rest of the products do not show up highlighted in red:

    On regards of the Sales Tax, you can remove it from your payment field settings, example:

  • Profile Image

    Answered by santa109 on July 17, 2017 at 02:44 PM
    so.. In tax "exempted product " I added "Store Pickup" which resolved
    taxing on shipping issue.
    And. Disabled Shipping.
    And. set "No" on "Required" for all the products, including "Store
    Pickup or UPS Ground" product.
    Still, on preview, when submit, red high light is on for all product.
    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on July 17, 2017 at 03:16 PM

    Hello santa109,

    I did test your form with default selection in payment tool and it displays validation error message. Please check the screenshot below:

     

    Is this this issue you are having? The issue will be caused because of the required credit card related field. Please note that if any of the products are selected , credit card related fields are required. If you input any invalid credit card or if it is declined, payment tool will still show validation error message. Please check the screenshot below:

     

    I would suggest you to please ensure that you have input in credit card related field.

    Thank you!

  • Profile Image

    Answered by santa109 on July 17, 2017 at 03:44 PM
    Oh... O.K. I did not enter the credit card when I tested. Let me try
    with credit card and see it works. Thanks Million
    Scott
    ...