Paypal: Unable to pay as "Guest"

  • Profile Image
    ballareinternational
    Asked on July 17, 2017 at 12:51 PM
    Hi Jotform,
    Realised there is another issue my users are facing for all 3 jotforms i
    have:
    https://www.ballareinternational.com/competition-registration
    https://www.ballareinternational.com/pro-am-registration
    https://www.ballareinternational.com/tickets
    After keying in the necessary details, and clicking "Submit", the payment
    method of Paypal insists that they must have a paypal account, and they are
    not able to pay as "Guest" or without a paypal account - which i recall to
    be an option.
    Could you please advice? Appreciate it.
  • Profile Image
    Chriistian
    Answered on July 17, 2017 at 12:59 PM

    To allow user pay even without a Paypal account, you will need to enable the 'PayPal Account Optional' option on your PayPal account settings. Please ensure that the option is enabled on your account. You can check this guide for more information: PayPal Account Optional setting

    Please note that the 'PayPal Account Optional' option is only available to Premier or Business account. Personal Accounts do not have this option.