What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Paypal: Unable to pay as "Guest"

    Asked by ballareinternational on July 17, 2017 at 12:51 PM
    Hi Jotform,
    Realised there is another issue my users are facing for all 3 jotforms i
    After keying in the necessary details, and clicking "Submit", the payment
    method of Paypal insists that they must have a paypal account, and they are
    not able to pay as "Guest" or without a paypal account - which i recall to
    be an option.
    Could you please advice? Appreciate it.
  • Profile Image
    JotForm Support

    Answered by Chriistian on July 17, 2017 at 12:59 PM

    To allow user pay even without a Paypal account, you will need to enable the 'PayPal Account Optional' option on your PayPal account settings. Please ensure that the option is enabled on your account. You can check this guide for more information: PayPal Account Optional setting

    Please note that the 'PayPal Account Optional' option is only available to Premier or Business account. Personal Accounts do not have this option.