What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Forms submissions email notifications not received

    Asked by Ramesh on August 13, 2012 at 12:59 AM
    Hi, where do I check the email address of the email notifications. I would like to receive an email when a form is submitted, I assume this is possible? Thanks, Ramesh
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    Answered by vivekmalhotra46 on August 13, 2012 at 03:37 AM

    Hello Ramesh,

    You can check email notifications for the form you are supposed to receive emails by clicking on the edit button of that from in Jot Form under Myforms. Next, you have to click on the "Set up & Embed" tab on the top of the form. Then click on the "Email Alerts", then choose the option "Notification Email" from the pop up window, after clicking on the next button, you will be able to see the email of the recepient who is supposed to receive the submissions if email is put there.


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    Answered by gori-mathew on August 13, 2012 at 04:49 AM


    To change/check the recipient email address of the form please do the following:

    1. Log into your JotForm account and go to My Forms section.
    2. Select the form and click on "Edit".
    3. Click on "Setup & Embed" tab on the form builder toolbar.
    4. Click on "Email Alerts" and select "Notification":

    5. Click on "Reply-To and Recipient Settings" button (third from the right along the bottom)
    6. An envelope will appear. You can view and change the email address in the field highlighted below:
    In addition you may also checkout our user guides for more information on how
    form email works in JotForm.
    Let us know if you have clarifications.