What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I link my jotform guest to my account

    Asked by Lacroix on August 13, 2012 at 04:23 AM

    Hi,

     

    I have inserted a jotform in my website.

    Yesterday I received a mail from jotform saying that my limit of 20 submissions is already reached for this month.

     

    I didn’t know there was a limit, could you please indicate to me the procedure to increase this limit?

     

    I don’t remember if I created an account for this jotform (I think I ve created this form under the guest user?).

    The jotform is the following: http://form.jotformeu.com/jsform/21576291601350

     

     

    Could you please explain to me, how Jotform will link this form to my account - jeremetcaro (that I ve created yesterday)?

     

     

    Thanks in advance for your fast reply.

     

    Regards,

     

    Caroline

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    Answered by ItalyTech on August 13, 2012 at 05:03 AM

    Hi Caroline and thanks for contacting us.

     

    I've checked your form and it was created with a registered user on 2012-08-12 (username: jeremetcaro

    You're registered and your monthly limit is: 100 submissions per month.

    I don't know why you've received this email but I think that you was guest and you tried to register with same email address (good choice).

     

    Now you have a 100 submissions limits and I think that it's perfect for your form usage :)

     

    Best wishes for your wedding :)


    Hope this helps.
    Alessandro

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    Answered by jeremetcaro on August 13, 2012 at 07:32 AM

    Hi Alessandro,

    Unfortunately, I ve tested and

    I receive the notification mails but I do not see the template is filled in in my google document... Is it because I ve to pay something?

    Regards,

    Caroline

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    JotForm Support

    Answered by Goldo on August 13, 2012 at 08:53 AM

    You don't need to pay anything. I have cloned your form and have integrated it with Google Docs and it was working fine. Responses were automatically sent to Google Docs spreadsheet instantly.

    Please try to remove the current Google Docs integration and re-integrate.

    Let us know.

  • Profile Image

    Answered by jeremetcaro on August 13, 2012 at 09:12 AM

    Hi Goldo,

    Thanks for your intervention! It is working fine now!

    Many thanks!

    Have a nice day.

    Caroline

     

     

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    JotForm Support

    Answered by Goldo on August 13, 2012 at 09:17 AM

    Our pleasure Caroline. Have a nice day too.