Auto reply email option doesn't have "submitted by" as a choice for the return email

  • hutchclinic
    Asked on July 17, 2017 at 4:06 PM

     

     Auto reply email option doesn't have "submitted by" as a choice for the return email. Can this be fixed or do I need to remake?

    https://form.jotformpro.com/71513954257965

     

    Thanks.

  • aubreybourke
    Replied on July 17, 2017 at 4:31 PM

    I cloned your form and I see two problems here:

    #1. You have no field to collect the users email address. You need to drag the email field onto your form:

    Auto reply email option doesnt have submitted by as a choice for the return email Image 1 Screenshot 60

     

    Auto reply email option doesnt have submitted by as a choice for the return email Image 2 Screenshot 71

    #2. You are using a notification when you should be using an autoresponder. Click on the plus to add one in your email settings.

    Auto reply email option doesnt have submitted by as a choice for the return email Image 3 Screenshot 82

    Select Autoresponder:

    Auto reply email option doesnt have submitted by as a choice for the return email Image 4 Screenshot 93

    You will see the recipient email has the same name as the email field we added earlier on your form.

    Auto reply email option doesnt have submitted by as a choice for the return email Image 5 Screenshot 104