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  • Profile Image

    Text Field: the text formatting is not working correctly, it does not look the same as in edit mode.

    Asked by DrEricaG on July 17, 2017 at 07:23 PM

    I just sent feedback.

    I cloned a form and wanted to add a statement about

    "Would you like to be a sponsor."

    I cannot make the heading large, the text smaller and indented to the right.

    I cannot make this statement go above the 3 sponsorship levels.

    I cannot put color on the asterisk next to different items in the question part of the form.

    And I am always brought to the top of the page and if I scroll down with the outside gray scroll bar,

    I am brought out of the editing and back to the form.  I can only use the inner scroll bar, but I cannot

    easily scroll.  All very frustrating.

     

    Page URL:
    https://form.jotform.us/71967995784180

    Screenshot
  • Profile Image
    JotForm Support

    Answered by BDAVID on July 17, 2017 at 11:37 PM

    Thanks for letting us know about this, I see the format looks okay in edit mode, but once save it is not being rendered correctly:

    Result:

    I have forwarded this to our back-end team to get further help. You will be updated via this thread once this gets fixed.

  • Profile Image

    Answered by DrEricaG on July 18, 2017 at 12:43 AM
    There are more issues.
    I wrote a new addition about being a sponsor, but I could not put the few
    sentences above the sponsorship options. I could not format it the way I
    wanted. I want those to be near each other and then the final statement to
    be reminding them to sign below.
    [image: Picture]
    *Erica Goodstone, Ph.D., LMHC, LMFT *
    *Relationship Healer and Love Mentor*
    *Where There Is Love There IS A Way*
    *DrEricaGoodstone.com *
    *LoveTouchHealBooks*
    ...
  • Profile Image
    JotForm Support

    Answered by Charlie on July 18, 2017 at 02:52 AM

    Apologies for the inconvenience. 

    Unfortunately, if you are replying to this forum thread using your email client and you inserted an image, it won't post here. We are unable to view the image you have included.

    To add image on your replies, please open the forum thread using this link: https://www.jotform.com/answers/1201482. In the reply area you can see the upload image button.

     

    For the additional issues you have mentioned, have you tried using a different browser? 

    We'll wait for your response. 

  • Profile Image
    JotForm Support

    Answered by NeilVicente on July 21, 2017 at 08:20 AM

    Hi there,

    Did you copy these texts from another source, like a Word document perhaps? 

    Sometimes such documents have formatting that causes problems when used with HTML editors such as in our Text control.

    I would suggest that you try to clear the formatting of your text and start over again.

    Check out a clone of your form whose formatting I cleared first before modifying the appearance.

    https://form.jotformpro.com/72013385147957

  • Profile Image

    Answered by DrEricaG on July 21, 2017 at 11:43 AM
    Thanks.
    [image: Picture]
    *Erica Goodstone, Ph.D., LMHC, LMFT *
    *Relationship Healer and Love Mentor*
    *Where There Is Love There IS A Way*
    *DrEricaGoodstone.com *
    *LoveTouchHealBooks*
    ...