What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why isn't Paypal accepting my payment

    Asked by aroberts14 on July 17, 2017 at 10:51 PM

    I am trying to understand why paypal will not accept my payment after filling out the form. I have two businesses with Competitive Edge and DND Elite being those. I am using the forms for both. The form I have for DND elite works and accepts the payment. The form I have with Competitive Edge will not allow me to submit payment. Screenshot is below of what it tells me. Hope I can get some help with this!

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    JotForm Support

    Answered by EltonCris on July 18, 2017 at 02:04 AM

    I presume this is the form you're referring? http://www.jotform.us/form/71965431851158

    This form worked for me upon testing. It redirects to Paypal's checkout page.

    Did you manage to fix the problem? Or are you referring to a different form?


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    Answered by aroberts14 on July 18, 2017 at 10:43 AM
    Yea but you can't pay. Once I try to pay and put in my card information and all of that it doesn't take it
    Sent from my iPhone
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    JotForm Support

    Answered by EltonCris on July 18, 2017 at 12:12 PM

    Sorry, but I can't proceed on making an actual payment since it would require real money.

    But let me please clarify that since the correct amount was passed to Paypal, then there's no problem with the form. Within the checkout page, it is Paypal that will take over the next steps and has nothing to do with JotForm anymore.

    However, for as long as the amount is correct on Paypal's check out, it should be processed by Paypal as soon as the user completes the payment.

    I'd suggest making an actual payment in your form, set the price temporarily to $0.01 so you can make actual submissions with a minimal amount. 

    Furthermore, make sure that Paypal IPN is enabled in your Paypal account. This is necessary for the payment submissions to be processed properly. http://www.jotform.com/help/272-Paypal-Incomplete-Payments-FAQ