Login: Account suspended

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    Salvador 
    Asked on July 17, 2017 at 11:26 PM
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    John_Benson
    Answered on July 18, 2017 at 02:25 AM

    The form (http://www.jotform.co/form/20741379801857) is asking for "Password" information. That's the reason why your account got suspended. As per our terms, collecting sensitive information is not allowed here in JotForm.

    For us to reactivate your account, we need to remove the guilty form or the guilty fields. 

    We'll wait for your response.

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    jpmaciel38
    Answered on July 18, 2017 at 02:28 AM

    @john_benson I've emailed you guys and post a forum about me getting scammed and haven't heard back. Please contact me asap. I sent an email, and also on my page I posted a forum. The scammer asked me for bank name and other personal info! 

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    John_Benson
    Answered on July 18, 2017 at 02:35 AM

    @jpmaciel38

    We will be addressing your request/issue shortly on this URL: https://www.jotform.com/answers/1201598

    Thank you.

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    jpmaciel38
    Answered on July 18, 2017 at 03:43 AM
    Thank you for that!
    Sent from my iPhone
    ...
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    FormInsurance
    Answered on April 26, 2018 at 02:51 AM
    There is no problem for me, remove the guilty fields of the form.
    Is a form for collecting info for my students, but is ok.
    Please reactivate my account as soon as you can.
    Best regards
    Consultor??a Integral de Negocios
    Agente de Seguros autorizado CNSF.
    Mctc. C.P. Salvador D??az Fabi??n.
    ________________________________
    ________________________________
    http://www.facebook.com/SalvadorDF
    http://mx.linkedin.com/in/salvadordiazconsultor/
    http://www.infinitumpage.mx/consultoria02/index.html
    Tel: (443) 3149446 Cel. 4431 182568
    Circuito del Campestre 128
    Morelia, Mich.
    ________________________________
    De: JotForm
    Enviado: martes, 18 de julio de 2017 1:25
    Para: consultoriaintegral@msn.com
    Asunto: Re: Account suspended
    A new response has been received:
    [JOTFORM]
    Answered by John_Benson
    The form (http://www.jotform.co/form/20741379801857) is asking for "Password" information. That's the reason why your account got suspended. As per our terms, collecting sensitive information is not allowed here in JotForm.
    [https://www.jotform.com/uploads/forum/John_Benson/1500359071Check%20Phishing%20-%20Google%20Chrome%202017-07-18%2014.25.08.png]
    For us to reactivate your account, we need to remove the guilty form or the guilty fields.
    We'll wait for your response.
    View this thread on browser Unsubscribe Thread
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    gizem
    Answered on April 26, 2018 at 06:47 AM

    I deleted the guilty fields from your form and reactivated your account. Please avoid collecting sensitive information. If you collect, your account can be suspended again.

    I can suggest you read our terms of use. If you need any further assistance, feel free to contact us anytime.

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    FormInsurance
    Answered on April 26, 2018 at 11:43 PM
    Thank you for activating my account so rapidly. Ive seen your collecting Sensitive Information terms of use . Ill read all the terms of use and contact you if is necessary.
    As an observation the form guilty was used at the year 2012 , you couldve sent me an alert email about this Breach of policies of terms of use , instead of suspending my account..
    Best regards.
    Enviado desde Correo para Windows 10
    ________________________________
    De: JotForm
    Enviado: Thursday, April 26, 2018 5:47:08 AM
    Para: consultoriaintegral@msn.com
    Asunto: Re: Account suspended
    A new response has been received:
    [JOTFORM]/www.jotform.com>
    Answered by gizem
    I deleted the guilty fields from your form and reactivated your account. Please avoid collecting sensitive information. If you collect, your account can be suspended again.
    I can suggest you read our terms of use. If you need any further assistance, feel free to contact us anytime.
    View this thread on browser Unsubscribe Thread
    1524739628
    ...
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    Nik_C
    Answered on April 27, 2018 at 01:56 AM

    We're sorry for the inconvenience.

    But please understand that we have an automatic system (as well as manual, performed by our colleagues) that checks and detects the forms that are against our Terms of use (that you accepted when creating the account). 

    So accounts can be suspended without notice.

    Let us know if you have any further questions.

    Thank you!