My Forms: not all forms are showing up in my account after migrating to EU DataCenter

  • Profile Image
    borrmart
    Asked on July 18, 2017 at 06:50 AM

    Due to the necessary migration of my forms to the eu.jotforms server to be able to permit the consultation of the data to a freelance by "sharing" access to 2 forms.

    I have detected that of the 272 forms indicated by the transfer plugin that I have created, I only have 50. Where are the rest, can you transfer them?

     

    Please answer me to the mail account:

    jesus.vicente@borrmart.es

     

     

    Thanks

  • Profile Image
    Welvin
    Answered on July 18, 2017 at 09:51 AM

    You should access your forms using https://eu.jotform.com domain. You have all your forms under your account. Here's a screenshot:

    Maybe the migration takes time, that's why you didn't see the list on time. You should see them now, please check again. 

  • Profile Image
    borrmart
    Answered on July 19, 2017 at 06:10 AM

    Hello Welvin

    I access  using https://eu.jotform.com domain. with my account

    I am using Chrome browser Version 59.0.3071.115 (Official build) (64 bits), I have also tried it with Explorer 11.0.9600. It seems that the problem is that I do not visualize more than 50 forms, that I do not have the possibility of scrolling to be able to see the 239 forms, since I do not appear in any case below "see more"

     

     

    Not to "see" all the forms prevents me from selecting them, as I do not remember the name I have given them and conditions their use for cloning, activevion, see shipments, etc.

    There´s a solution?

     

    Please answer me to the mail account:

    jesus.vicente@borrmart.es

     

     

    Thanks

  • Profile Image
    Welvin
    Answered on July 19, 2017 at 07:55 AM

    I have just viewed your forms, and indeed, not all of them are showing up in your account. Let me forward this matter to our developers for them to take a look further. I think those forms are stuck in our servers during the migration process. We will let you know here as soon as we have an update.