What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Cancel my subscription

    Asked by johnaj27 on July 18, 2017 at 07:29 AM

    forms are not free. the impression you gave was incorrect

    remove me and my e-mail

  • Profile Image
    JotForm Support

    Answered by jonathan on July 18, 2017 at 09:54 AM

    I reviewed your account/username  johnaj27  and I see it is on the FREE plan at this time. I also noted that there were no forms on the account yet.

    I am not sure yet at this time why you got the wrong impression about the FREE account since your are currently on the FREE plan.

    You can review again the subscription packages in the JotForm Pricing page here.

    For the FREE plan you get all the features working similar to the paid plans. You can have up to 5 forms on your FREE plan.


    Since you are already on the FREE plan, the next lowest option is to delete the account. Please let us know if this is what you meant by 'cancel' your account.

    Thank you.





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    JotForm Support

    Answered by Nik_C on July 18, 2017 at 11:57 AM

    I'm sorry we didn't receive your response fully, could you please resend it.

    Thank you!