What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I have created a sub account with full permissions but she is not able to access form data. How can I give her access?

    Asked by habitatjackson on July 18, 2017 at 09:48 AM
  • Profile Image
    JotForm Support

    Answered by david on July 18, 2017 at 11:33 AM

    Have the user create a JotForm account, then share the forms with them:

    https://www.jotform.com/help/232-How-to-Share-Forms-with-a-Sub-account-User

    You may need to remove them and add them once again.

    If that does not work, let us know the sub-user account username or email address and we will have a look.