What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I have the forms disabled.

    Asked by TeideH on August 13, 2012 at 10:42 AM

    Could support re-activate the account? I realise that i had created a form with a password field and this is forbidden. At no time was there intent to commit something lawful.

    The forms:




    Thanks in advance. 


    EDIT:Now works! Thanks.

    Page URL:

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    Answered by ItalyTech on August 13, 2012 at 10:48 AM

    Hi and thanks for contacting us,


    after checking your account I can see that your account was suspended automatically by our pishing detector for security reason.

    After checking your forms too I can't find any terms of use violation. I've reactivated then your account.


    We apologize for this inconvenience.



  • Profile Image

    Answered by TeideH on August 13, 2012 at 11:08 AM

    Thanks again.

    jotform.com is cool!

    Now i have a new problem. When i try the form sending a mesagge with the Thanks you! by default works fine, but when i set other gratefulness mesagge doesnt work. How could i fix it?

    Thanks in advance.




    EDIT: Now works fine. I changed the font size and its OK. 

  • Profile Image

    Answered by ItalyTech on August 13, 2012 at 11:17 AM

    I've tested your form and it works good but your custom message has a black color font that was unreadable because your template is dark too :)


    I've changed color from black to white and now it appears correctly :)


    Hope this helps :)



  • Profile Image

    Answered by TeideH on August 14, 2012 at 02:33 AM

    Thanks for the help.

  • Profile Image

    Answered by gori-mathew on August 14, 2012 at 06:33 AM

    Welcome and lets know if you encounter any problem. Have lovely day!