What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Our forms are taking a long time to come through via email or aren't appearing at all, why is this?

    Asked by Francesca on July 18, 2017 at 11:08 AM

    The past couple of weeks, our forms have been taking a while to come through (a couple of hours or longer), or haven't come through at all via email. We wondered why this is and how we can rectify it? 

    Thank you in advance 

    Page URL:
    http://www.jotformeu.com/form/42102234776348/

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    JotForm Support

    Answered by Nik_C on July 18, 2017 at 12:41 PM

    I did a test submission by adding my test email as the second recipient, and I received the submission instantly:

    Most probably it was a temporary glitch, but could you please check and confirm if the issue persists?

    We'll wait for your response.

    Thank you!