How to get conditions to show/hide properly?

  • Profile Image
    Asked on July 18, 2017 at 12:13 PM

    If an applicant first answers Yes to "Are you a US citizen or permanent resident" and then selects either US citizen or US permanent resident, the correct field appears re documents required. If the answer is changed to No, the "Required Docs" fields remain visible. The conditions appear to be set correctly and should hide these two fields if the answer is No.


  • Profile Image
    Answered on July 18, 2017 at 01:34 PM

    I assume you're referring to this:

    That the fields revealed by 'Yes' remain if you switch to 'No'. 

    Go to Settings-More Settings and scroll a bit down:

    And select Clear on Being Hidden.

    That should fix the problem. If you had something else in mind, please let us know.

    Thank you!