What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Reoccuring payment notifications

    Asked by LJZ on July 18, 2017 at 01:27 PM

    Hi, 

     

    I have set up an auto-renew option within the Stripe payment widget. Is there a way we can get notification emails to send when this occurs? 

     

    Currently, we have email notification triggered when the submit button is clicked. But would be great if we could also have specific email notification sent when the auto-renew subscription takes place. 

     

    Is this something that JotForm can do?

     

    Thanks.

    Page URL:
    https://form.jotform.us/LJZ/membership-application-reoccurring

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    JotForm Support

    Answered by Mike_G on July 18, 2017 at 02:25 PM

    I would like to apologize, unfortunately, the feature you are looking for is not available within the form since, as you have also mentioned, sending of email alerts happens only during form submission. Although you can set to send email autoresponders at a later time, we do not have a way of sending email alerts automatically.

    I can send a feature request regarding this on your behalf, however, there is no guarantee that it will become available anytime soon.

    If you have other questions or concerns, please feel free to contact us again anytime.