What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My form calculator isn't working

    Asked by salamone on July 18, 2017 at 01:53 PM

    I've sent this question in before but got no answer.  My form GB Wine Order form under salamone@vip.net has a calculator to ensure that only multiples of 12 are ordered.  Since I added the Rosé Cabernet Franc at the top, the calculator does not work when the Rosé is selected.  Can you tell me how to fix the calculator so that only multiples of 12, including the Rosé can be ordered? 

     

    Thank you.

    Page URL:
    gehringerwines.ca

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    JotForm Support

    Answered by david on July 18, 2017 at 02:41 PM

    You added the field into the equation correctly, however, the is no + symbol to allow for adding the field value to the rest of the equation:

    Add a + after Rose Cabernet Franc and the calculation should work properly. 

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    Answered by salamone on July 18, 2017 at 07:25 PM

    When I go to my form, I don't see a page like the one you have shown me.  Where do I find that page? My widget page is completely different and I see no where to add a + sign.

     

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    JotForm Support

    Answered by ashwin_d on July 18, 2017 at 10:41 PM

    Hello salamone,

    Please check the screenshot below how to load form calculation wizard window and edit calculation formula:

     

    Thank you!

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    Answered by salamone on July 19, 2017 at 08:58 AM

    Please read my answers, I do NOT see that screen when I go to edit my page.  I might be on another version, but I can not follow your instructions because I do NOT have that option available.  My calculation widget page looks nothing like your page.  How do I find the page that you have access to?

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    JotForm Support

    Answered by david on July 19, 2017 at 11:18 AM

    The calculation works the same regardless of the UI, though you should be seeing the same as we are.  While editing your form, click on your calculation field, then click on the little magic wand icon to the right of the calculation field to open the options menu.  Those steps are the same no matter the UI.

    From that menu, edit the calculation the same as was suggested. 

    If that is not working, please post a screenshot of what you are seeing on your end and we can look into this further:

    http://www.jotform.com/answers/414264-How-to-include-screenshot-image-in-the-support-forum

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    Answered by salamone on July 19, 2017 at 11:26 AM

    The calculation is not working no matter what version of the form I use.  If you put a number in any box, it does not register correctly in the totals box.  How do I fix that?  Please respond to that specific question.  The calculation DOES NOT WORK.  The goal is to be able to select any numbers of bottles of wine, but only be able to order in multiples of 12.  Please respond to that specific question.  

     

     

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    JotForm Support

    Answered by david on July 19, 2017 at 11:36 AM

    That is exactly what we are trying to fix.  Your calculation needs to be updated.  Currently you have added the new field into your equation but that is breaking the equation since there is no operation being done with the value. 

    The above screenshot was taken while editing your copy of the form from within your account.  You must be editing the form to see this page, not filling out the form.  If you are unsure how to edit the form, load the My Forms page:

    https://www.jotform.com/myforms/

    Select your form, then click on Edit.

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    Answered by salamone on July 19, 2017 at 11:43 AM
    The calculator is NOT WORKING. NOT WORKING. NOT. WORKING.
    ...
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    JotForm Support

    Answered by david on July 19, 2017 at 11:45 AM

    Yes, I understand that.  You need to update your calculation as previously mentioned.  It will not work until you do so.  If something about updating the calculation is unclear, let us know and we will be happy to help.

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    Answered by salamone on July 19, 2017 at 07:33 PM

    The form is still not working.  You can select 6 of each and the total is 13.  I don't understand why this is happening and I don't  see how to fix it.

     

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    Answered by salamone on July 19, 2017 at 07:43 PM

    It is STILL NOT WORKING.
    ...
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    JotForm Support

    Answered by Mike on July 19, 2017 at 09:30 PM

    It looks like you have fixed the issue.

    Please let us know if you need any further assistance on this.

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    Answered by salamone on July 23, 2017 at 02:43 PM
    No, the form is still reflecting 13 bottles instead of 12 and now it won’t show the submit button. How can I fix the form to ensure that only multiples of 12 can be ordered? Thank you.
    ...
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    JotForm Support

    Answered by Mike on July 23, 2017 at 03:03 PM

    It looks like your form has been modified since then, the condition was not complete when I checked your form today.

    I have now added a new field and updated your condition.

    Please re-check the form.