What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Can't get into account. Password reset not working.

    Asked by Julia Cordero  on July 18, 2017 at 02:04 PM

    I saw someone else was having this issue and was on the bounce list. Is that's what' happening to me too?

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    JotForm Support

    Answered by Kevin_G on July 18, 2017 at 02:59 PM

    I was unable to find an account related to the email address you used to open this post, but I found an account related to your IP address.

    The username is HeartwoodALC and the email address used there is "j****c@h********a**.org". The email address is not in our bounce list and I can see there are multiple password reset emails sent. Please, check the inbox (you may also check the junk/spam folder) on that address since emails should be there. 

    Let us know if you have any question.