Can't get into account. Password reset not working.

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    Julia Cordero 
    Asked on July 18, 2017 at 02:04 PM

    I saw someone else was having this issue and was on the bounce list. Is that's what' happening to me too?

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    Answered on July 18, 2017 at 02:59 PM

    I was unable to find an account related to the email address you used to open this post, but I found an account related to your IP address.

    The username is HeartwoodALC and the email address used there is "j****c@h********a**.org". The email address is not in our bounce list and I can see there are multiple password reset emails sent. Please, check the inbox (you may also check the junk/spam folder) on that address since emails should be there. 

    Let us know if you have any question.