What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Item subtotal not showing the price of the product?

    Asked by cohe on July 18, 2017 at 02:24 PM

    It says item subtotal is $0 even though the product is $100 so people aren't getting charged. How do I fix this?

    Page URL:
    https://form.jotformpro.com/62377266864973

    Screenshot
  • Profile Image
    JotForm Support

    Answered by Mike_G on July 18, 2017 at 03:35 PM

    We would like to apologize for any confusion. The "Item subtotal" says "$0.00" because the product item is not selected.

    I would suggest since you only have one product for your payment field, please enable the "Selected by default" option of that product.

    I hope this helps. If you have other questions or concerns, please feel free to contact us again anytime.