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    Editing a response form

    Asked by htcne on July 18, 2017 at 02:25 PM

    I am pulling up forms that were already completed and trying to edit them by adding additional information.  When I add the information and click submit, I get an error saying that required fields have to be completed.  They were completed and the information is somehow getting deleted when I edit it.  Specifically, a couple of phone numbers get deleted and I am entering name information.

     

    It's the registration form.  I am adding new text boxes for first and last name, nothing to do with phone numbers.  They were complete and when I try to edit them, a couple of entries get deleted.

    Page URL:
    https://www.jotform.com/myforms

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    JotForm Support

    Answered by Jan on July 18, 2017 at 03:34 PM

    If you received that kind of error, you need to make sure that all required fields are filled up correctly.

    Editing a submission is not considered as a new submission. This means that the existing value will be deleted and it will be replaced with the new one.

    Also, if you delete a field in the form, the associated submission data to that field will be deleted as well.

    I cloned your form and I did a test submission. I went to the submission page and I was able to edit the submission properly. Here's a screen capture:

    May I know what fields are you trying to edit? Also, please provide a screenshot of the error message you're getting so that we can assist you properly.

    Hope that helps. Thank you.