Encrypted Forms: Autoresponder emails are not working

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    kerryfrancetich
    Asked on July 18, 2017 at 02:41 PM

    Hello!

     

    I created two forms that I want to set up autoresponder emails for. I followed the instructions and set up the emails, but they are either not being sent or not being received. The notification emails are coming through just fine for both forms. The autoresponder emails are not going to my spam folder (tried with multiple email addresses). I deleted and re-created the email address field, and I think the autoresponder is set to send to that address. I also tried creating a condition for the email to send when that field is populated, but it didn't seem to make a difference. Can you help me?

     

    The two forms are:

    https://form.jotform.us/71525159791160

    https://form.jotform.us/71565279691166 

     

    Thank you!

  • Profile Image
    Mike
    Answered on July 18, 2017 at 03:44 PM

    Thank you for contacting us.

    The Autoresponders will not work on encrypted forms, this provides the extra security, and actually we do not even receive users' email addresses since the data is encrypted.

    If you need any further assistance, please let us know.