What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Product list does not calculate total

    Asked by ssssss on August 13, 2012 at 12:43 PM


    I have created this page


    When I select a product the system doesnt count the total.

    Only when I refresh the page it does it properly.


    Ilan G.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by NeilVicente on August 13, 2012 at 04:22 PM


    This problem happens because your page does not have the proper doctype declaration required to allow the scripts to run smoothly.

    To solve this problem, copy these codes then paste it to your website/webpage, above the <html> tag.

    If the solution above does not help, try re-embedding your form using the iFrame method.


  • Profile Image

    Answered by qqqqqqqq on August 14, 2012 at 01:59 AM
    This happens in firefox and chrome
    In internet explorer it works just fine.
  • Profile Image
    JotForm Support

    Answered by idarktech on August 14, 2012 at 07:10 AM


    As suggested by my colleague, please add the doctype codes and then re-embed your form using iframe code just in case doctype doesn't help.

    Thank you.