What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    It says that my account has been suspended when I try to sign in. I do not know why

    Asked by Paisley  on July 18, 2017 at 06:00 PM

    Unable to view or use forms because account suspended for unknown reason. Thank you so much for your help

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    JotForm Support

    Answered by Kevin_G on July 18, 2017 at 09:10 PM

    I have checked your account  and it has been suspended since you are asking for a password on your form http://www.jotform.us/form/62775357598172, asking for such info goes against our terms. Here is a screenshot of that field:

    Although you do not seem to be asking for such information for phishing purposes,  yet we had to act according to the general rule to be in compliance with our Terms.

    Phishing. You agree that Company may terminate your JotForm Service immediately if a form's purpose is found to be deceptively obtaining: sensitive credit card information, social security numbers, user login credentials, or other sensitive personal information. All these activities are considered as Phishing and any account along with the violating forms will be suspended immediately.

    I have already removed that field from your form in order to reactivate your account, please check as it should be working now. 

    If you have any question, let us know.